PaneliaTools

Community survey questions

Surveying your community is a balancing act: you are talking to your most engaged members — expect generous answers that do not represent the silent ones — and the survey itself is an act of community: its tone, its length and the way you report back matter as much as the data collected. A community that gets surveyed but never hears the results learns to stop answering.

The generated outline balances measurement and conversation: engagement profile in screening (member since when, participating how often), satisfaction with the community's pillars (content, mutual help, events) on consistent scales, format preferences as multiple choice, then open questions that hand over the microphone: the best thing experienced here, and the idea to propose. Publish the results — it is the best teaser for the next survey.

Describe the goal of your survey

10 to 400 characters. The more precise the goal, the more relevant the questions.144/400

Language and culture of the generated survey — independent from the interface language.

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Frequently asked questions

What should a community survey ask?
Engagement profile (tenure, participation frequency), satisfaction per pillar (content, discussions, events), desired formats as multiple choice, and two open questions: best memory and improvement idea. Warm tone, 8 questions maximum.
How do I correct for the highly-engaged bias?
Segment results by the frequency question asked in screening: the expectations of daily actives and silent observers often diverge. Specifically re-chase the inactives — their silence is the most important data point.
Should results be shared with the community?
Systematically: an honest summary (criticism included) and one or two decisions announced as a consequence. That feedback loop sustains the response rate of future waves and turns the survey into a community ritual.

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